Frequently Asked Questions
Everything you need to know about your Aqueous journey.
Are Aqueous products suitable for sensitive skin?
Yes, all our formulas are dermatologist-tested and specifically designed with pH-balanced, soothing botanical extracts to be gentle on even the most sensitive skin types.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Do you test your products on animals?
Absolutely not. Aqueous is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your packaging materials recyclable?
Sustainability is at our core. Our glass bottles, aluminum caps, and outer cardboard boxes are 100% recyclable. We encourage you to rinse and recycle according to your local guidelines.