Returns & Exchanges
At Aqueous, we want your skin to love our formulas as much as we do. If a product isn't the right fit for your routine, we offer a 30-day window for easy returns and exchanges.
1
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
2
Prepare Your Package
Carefully pack the products in their original packaging to ensure they are protected during transit back to our studio.
3
Label and Ship
Download and print your prepaid shipping label, then drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the return, your refund or replacement will be processed within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing